Last updated: July 2026

This Privacy Policy explains how Jaydee Media Books collects, uses, stores and protects personal information when you visit www.jaydees.co.za, contact us, subscribe to communications, or purchase a product directly through the website.

We are committed to protecting your privacy and processing personal information responsibly in accordance with South Africa’s Protection of Personal Information Act 4 of 2013, commonly known as POPIA. POPIA establishes minimum requirements for the lawful processing and protection of personal information. (Government of South Africa)

1. Who We Are

This website is operated by:

Jeanette du Toit
Trading through the Jaydee Media Books website
Website: www.jaydees.co.za
Email: [insert email address]
Location: South Africa

For the purposes of POPIA, Jeanette du Toit is the responsible party for personal information processed through this website.

2. Personal Information We May Collect

Depending on how you use the website, we may collect:

  • Your name and surname

  • Email address

  • Telephone number

  • Billing and delivery address

  • Order and transaction information

  • Messages or enquiries submitted through contact forms

  • Newsletter subscription preferences

  • IP address, browser type and device information

  • Website usage and analytics information

  • Cookies and similar technologies

  • Any information you voluntarily provide when communicating with us

We only collect personal information that is reasonably necessary for a specific business or legal purpose.

3. How We Collect Personal Information

We may collect personal information when you:

  • Contact us through the website

  • Send us an email

  • Subscribe to a newsletter or mailing list

  • Place an order for a book sold directly in South Africa

  • Create or use an account on the website, where applicable

  • Comment on or interact with website content

  • Browse the website and accept optional cookies

  • Communicate with us through social media or another platform

Some information may be collected automatically through cookies, analytics services and website security tools.

4. How We Use Personal Information

We may use your personal information to:

  • Respond to enquiries and messages

  • Process and fulfil direct book orders

  • Arrange delivery within South Africa

  • Send order confirmations and service communications

  • Provide customer support

  • Manage refunds, replacements or damaged-book claims

  • Send marketing messages where you have consented

  • Improve the website and understand how visitors use it

  • Prevent fraud, spam, abuse and security threats

  • Maintain accounting, tax and transaction records

  • Comply with legal and regulatory obligations

  • Establish, exercise or defend legal rights

We will not use personal information for a purpose that is materially different from the purpose for which it was collected without obtaining consent or having another lawful basis.

5. Amazon and Other External Retailers

Some books displayed on this website are not sold directly by us. Product buttons or links may redirect you to Amazon or another external retailer.

When you follow an external link and purchase through that retailer:

  • The retailer processes your order and payment.

  • Its own privacy policy, terms and cookie practices apply.

  • We generally do not receive your complete payment or account details.

  • We are not responsible for how that third party processes your personal information.

You should review the privacy policy of the relevant retailer before submitting personal information.

6. Direct Book Orders in South Africa

Where printed books are sold directly through this website, we may collect the information needed to process the order, including your name, contact details, delivery address and order information.

Payment details may be processed by an external payment service provider. We do not intentionally store complete bank card details on our own website unless expressly stated during checkout.

Order and transaction records may be retained for accounting, tax, fraud-prevention and legal purposes.

7. Lawful Grounds for Processing

Depending on the circumstances, we may process personal information because:

  • You have given consent.

  • Processing is necessary to fulfil an order or contract.

  • Processing is required by law.

  • Processing protects your legitimate interests.

  • Processing is necessary for our legitimate business interests, provided those interests do not unfairly override your privacy rights.

You may withdraw consent where processing depends on consent. Withdrawal does not invalidate processing that took place before consent was withdrawn.

8. Marketing Communications

We may send promotional emails only where:

  • You have consented to receive them;

  • You are an existing customer and the communication relates to similar products, where legally permitted; or

  • Another lawful basis allows the communication.

Every marketing email will include a reasonable way to unsubscribe. You may also ask us to remove you from the mailing list by contacting us directly.

Unsubscribing from marketing will not stop essential order, account or customer-service messages.

9. Cookies

This website may use cookies and similar technologies to:

  • Keep the website functioning correctly

  • Remember user preferences

  • Maintain security

  • Analyse website traffic

  • Measure marketing performance

  • Support embedded content or third-party features

Some cookies are necessary for the operation of the website. Optional analytics or advertising cookies should only be used according to the choices presented through the website’s cookie notice or consent tool.

You may block or delete cookies through your browser settings. Disabling essential cookies may affect how the website functions.

10. Website Analytics and Third-Party Services

We may use third-party services for hosting, website security, analytics, email delivery, payment processing, social-media integration and other operational purposes.

These providers may process limited personal information on our behalf or according to their own privacy policies. Depending on the tools enabled on the website, providers may include:

  • Website hosting providers

  • WordPress or WooCommerce service providers

  • Payment gateways

  • Email and newsletter platforms

  • Google services, including analytics or search tools

  • Meta services, where enabled

  • Security, anti-spam and website performance services

  • Amazon and other booksellers

Only include a named provider in the published policy where that provider is actually active on the website.

11. Sharing Personal Information

We do not sell or rent personal information.

We may share information with:

  • Service providers assisting with website operation

  • Payment processors

  • Couriers and delivery providers

  • Accountants, legal advisers or other professional advisers

  • Government, tax, regulatory or law-enforcement authorities where required

  • Third parties involved in protecting our rights, users or website security

  • A successor or purchaser if the website or business is restructured or transferred

We require service providers to handle personal information appropriately and only for authorised purposes, where reasonably possible.

12. Cross-Border Processing

Some service providers, including hosting, email, cloud, analytics and retail platforms, may process information outside South Africa.

Where personal information is transferred across borders, we will take reasonable steps to ensure that the recipient is subject to appropriate legal, contractual or other safeguards, as required by POPIA.

13. Information Security

We use reasonable technical and organisational measures to protect personal information against:

  • Loss or destruction

  • Unauthorised access

  • Unlawful processing

  • Alteration or disclosure

  • Malware, spam and website attacks

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Users submit information online at their own reasonable risk.

Where a security compromise affects personal information, we will take appropriate steps and provide notifications where required by law.

14. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purpose for which it was collected

  • Complete orders and provide support

  • Maintain accounting and tax records

  • Resolve disputes

  • Prevent fraud

  • Meet legal or regulatory obligations

  • Enforce agreements or protect legal rights

Once information is no longer required, it may be securely deleted, destroyed or de-identified.

15. Your Rights Under POPIA

Subject to applicable law, you may have the right to:

  • Ask whether we hold personal information about you

  • Request access to your personal information

  • Request correction or deletion of inaccurate, excessive, outdated or unlawfully obtained information

  • Object to certain processing

  • Withdraw consent where processing is based on consent

  • Request that direct marketing communications stop

  • Lodge a complaint with the Information Regulator

  • Request information about third parties that have received your information, where applicable

We may need to verify your identity before completing a request. Certain information may need to be retained where required by law or for legitimate legal purposes.

16. Children’s Privacy

Our books may be intended for children, but this website is directed primarily at adults, parents, guardians, educators and book purchasers.

Children should not submit personal information, place orders or subscribe to communications without the involvement and consent of a parent or legal guardian.

If we become aware that personal information relating to a child was submitted without appropriate authorisation, we will take reasonable steps to delete or appropriately manage it.

17. Embedded Content and External Links

Pages may include embedded videos, social-media content or links to third-party websites.

Embedded content may behave as though you visited the third-party website directly. Those services may collect information, use cookies and track interaction according to their own policies.

We are not responsible for the privacy, content or security practices of external websites.

18. Complaints

Please contact us first if you have a concern about how your personal information has been handled. We will try to investigate and resolve the matter reasonably.

You also have the right to lodge a POPIA complaint with the Information Regulator of South Africa, the independent regulator established under POPIA. (Inforegulator)

Information Regulator of South Africa

Email for POPIA complaints: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Telephone: 010 023 5200
Toll-free: 0800 017 160

The Regulator provides an online complaints process and accepts complaints concerning alleged violations of personal information rights. (Inforegulator)

19. Changes to This Policy

We may update this Privacy Policy when our website, services, legal obligations or data-processing practices change.

The revised version will be published on this page with an updated revision date. Continued use of the website after publication of an updated policy will be subject to the revised policy.

20. Contact Us

To ask a privacy question or exercise your rights, contact:Jaydee Media Books website
Email: marketing@jaydees.co.za
Website: www.jaydees.co.za
South Africa